Vanaia will not contact you for marketing purposes unless you have opted to be contacted. You can change your preferences about receiving marketing communications from us at any time by signing into your account through our website using your credentials (email address and password).
1. Information that Vanaia collects
Vanaia may collect information about you, your identity and personal preferences as they relate to our products. Personal information we may typically collect includes your name, postal address, email address, telephone number, IP address and, in relation to purchases you may make, your credit card information. Vanaia will try to collect only information that is necessary for the purpose Vanaia is collecting the information. For example, if you purchase a Vanaia product, we will require you to disclose your name and address (so that we can send the product to you) and your credit card details (to obtain payment). Our objective is to inform you before or at the time of collection what information we will collect and why and how we will use it. If we require additional specific personal information from you, we will use reasonable commercial efforts to inform you at the time of collection about the information we need to collect, the purposes for which it is being collected and how the information will be used, so that you can make an informed decision about whether to provide it. If you choose not to provide requested information, Vanaia may not be able to comply with your request or provide certain services.
There are a number of different ways that Vanaia receives and collects personal information from you. These may include:
Communications From You
When you email or write to us, you may provide us with your name, contact details, and other personal information in your message.
You may provide us with personal information when you telephone or email us to request technical assistance with our products or information that you would like to receive about them.
Email/Direct Mail Campaigns That You Approved
From time to time we may contact you directly by mail, email or telephone informing you about upgrades, new products, promotions or special offers that you told us you were interested in receiving. When responding to one of these campaigns, you may provide us with personal information. If you want to stop receiving promotional and information materials from us, you can follow the unsubscribe instructions at the bottom of each email, change your preferences by signing into your account through our website using your credentials (email address and password).
Registration of Products
Upon registration of a Vanaia product, you will be asked to provide information that we will use to record you as an owner of a Vanaia product and to assist us in providing you with service and information.
Installation and Use of Products
When you install and use Vanaia products, we may use information about your browser type, operating system, hardware, other software on your system, IP address and the functions of the Vanaia products and services that you use so that we can facilitate, evaluate and verify your use of our products and services.
If you wish to purchase Vanaia products from our eStore or over the telephone we will require sufficient information to complete your purchase including your credit card and shipping information.
We obtain your personal information when you apply and/or submit your resume for an employment opportunity at Vanaia, but we will only use this information to evaluate your potential employment with us.
From time to time we may conduct surveys in respect of our products and services. Participation in our surveys is optional. However, if you respond to one of our surveys, you may provide us with personal information about you. Unless you otherwise consent, we will only use this information to determine the types of offers, products or services that may be of interest to you and to operate and improve our product and services offerings.
2. Purposes for which Vanaia uses information
Vanaia collects, processes, and determines how to process your personal information as data controller for the following purposes:
Information you provide upon registration will be used to keep a record of your product license and will assist Vanaia in providing support to you when you contact Vanaia’s customer service department. Vanaia will also use this information to inform you of any upgrades, new products, promotions or other information that may be of interest to you.
Product Installation and Use
Information gathered during installation may be used by Vanaia to (i) authenticate and periodically verify your licensing rights in the product for anti-piracy purposes (ii) identify if new product updates are available for your computer prior to sending you a notice to install the new product update; and (iii) receive in-product messages from Vanaia that you have requested to receive.
When you purchase products from Vanaia’s eStore or directly from Vanaia’s customer service department, Vanaia will use your information to process payment and ship the product to you.
We may use your personal information to send you newsletters that provide you with articles and information that we believe may be of interest to you.
Information About Vanaia Products
It is important for us to receive feedback from our customers about our products and any features they would like to see in future products. As such, we may use your personal information to contact you about our products and to inform you of upgrades, promotions and new products that may be of interest to you.
We may use the information you provide us with for our own internal statistical and analytical purposes, to evaluate and enhance users’ experience of the Site by identifying customer preferences and purchasing trends that we may use for marketing purposes and in respect of operations and development.
We may contact you to ensure that the information we have in our records is still correct, to add additional information or to communicate with you about an outstanding transaction.
Special Collaborative Programs
3. Automatically collected information
Whenever you enter our website or use our products and services or access any on-line information through a Vanaia product, our servers automatically collect and aggregate information (“Automatic Information”) in respect of your visit and usage. Automatic Information collected by Vanaia is used for statistical and marketing purposes.
We use Automatic Information to help us improve our understanding of our users and their preferences. We also use it to assist us in arranging relevant advertising, commercial opportunities and competitions. Automatic Information we collect also helps us to develop our website, products, services and audit its use. Furthermore, Vanaia may share Automatic Information with its co-branding partners in order to improve the content, banners and promotions that you and other users will see on our websites and in our products.
4. User files
In addition, certain of our products may allow you to store, send, receive, edit, sync, share, or otherwise organize or manage files and folders (including any information or data stored in those folders) (“User Files”). We may record and store information regarding the size and name of all User Files that you make available via these products. Because the names of the User Files you submit are not treated as personal information, we recommend that you do not include any non-public personal information to describe User Files that you make available via these products and services.
5. Social networks
6. Sharing of information with third parties
Except as specifically described in Section 2, this Section 6, Section 7 and Section 16, Vanaia will not share any personal information with third parties without obtaining your consent (e.g. through an option via your user account).
When we share your personal information with our partners, Vanaia-affiliated companies, and service providers, your personal information may be transferred to and/or made accessible from countries out of the European Economic Area. In such circumstances, we will enter into model contractual clauses as adopted by the European Commission, or rely on alternative legal bases such as the Privacy Shield, where applicable, or binding corporate rules where our partners or service providers have adopted such internal policies approved by European data protection authorities.
Affiliates and Subsidiaries
We may share the information that you have provided to us with subsidiaries and affiliated companies of Vanaia who are required to comply with the terms of this policy.
We may also share information that you have provided to us with independent auditors, acting on our behalf, for anti-piracy and revenue accounting purposes in connection with the internal operations of our business, provided that such companies comply with the terms of this policy.
As a registered Vanaia customer, you have the opportunity to receive news and special offers from Vanaia and certain third parties who we think may offer products or services that would be of interest to you. If you have provided us with consent we may send you applicable news and special offers and share your personal information with these third parties so that they may send you information about their products and services directly.
We occasionally hire other companies to provide services on our behalf, such as processing transactions, including credit card transactions, handling the processing and delivery or mailings, providing customer support, hosting websites, collecting, storing or removing your information, or performing statistical analysis of our products or services. We sometimes need to share your information with these other companies in order for them to provide the applicable services. These companies are only provided with the information that is necessary for them to provide the services and they are not authorized by us to use your information for any purpose other than delivering the services that have been requested by Vanaia in accordance with Vanaia’s instructions and policies.
7. Legal Disclosure
Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or other legal process or to protect Vanaia’s, our users’ or third parties’ rights, property or safety.
8. Information Security, and Integrity
We maintain reasonable physical, electronic and procedural safeguards to protect your personal information. While no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your personal information.
It is important that you take precautions to protect against unauthorized access to your Vanaia products and account credentials. If you feel that the security of your account or personal information has been compromised, please immediately Contact Us. Please be aware that, despite our efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.
Orders received by the Vanaia eStore (including credit card information) are encrypted using the Secure Sockets Layer (SSL) Protocol for browsers that supports 128 bit encryption.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser of your computer’s hard disk so that the website can remember who you are and other details. Cookies may be set by a website or originate with third parties, such as advertisers. A cookie itself is not designed or intended to read any information from a user’s computer (other than the contents of the cookie). A cookie is simply an identifier used by the website that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customize, track, or regulate the use of a site based on information stored on the host server.
Our web web sites may be using the following mandatory cookies which are required for proper web site operation: cc_necessary and cc_analytics. These cookies store your cookies policy preferences. Life time of these cookies is limited to one year. Our web sites may be using the following optional cookies for web analytics: _ga and _gid. These cookies are used for web traffic analysis by Google Analytics services.
For more information on how to disable cookies you should consult the documentation or instructions that accompanied your web browser or by visiting the Federal Trade Commission’s website at http://www.ftc.gov/ftc/cookies.shtm.
12. Chat rooms, newsgroups, blogs and other interactive locations
Vanaia’s website may have chat rooms, newsgroups, blogs, or other forums that permit individuals to interact online. Some of these forums may allow you to post a profile picture, share your gender and age and display your user name or real name (if you choose to display it). Any information you post in online forums will be made public and Vanaia cannot control nor is it responsible for the use any third parties may make of this information.
Vanaia’s website is a general audience site that is neither designed nor intended to collect personal information from children who are under the age of 13. Vanaia does not sell products for purchase by children. We sell children’s products for purchase by adults. We do not knowingly request personal information from anyone under the age of 13 without verifiable parental consent. To ensure compliance with the Children’s Online Privacy Protection Act, children under the age of 13 should not access this site or provide any personal information to this site. We encourage parents and guardians to supervise and join their children in exploring the Internet and to help us protect their privacy by instructing them not to provide personal information over the Internet without parental permission. Parents should additionally be aware of a growing variety of software capable of filtering online information to reflect their own choices and guidelines. If we become aware that a user is under the age of 13 and has provided personal information to us without prior verifiable parental consent, we will remove such personal information from our records.
14. Access, modification and accuracy of information
We take reasonable steps to ensure that the information that we receive from you is accurate and kept up to date. You have the right to access your personal information, to verify its accuracy, and to correct inaccurate information. You can change your preferences at any time by signing into your account through our website with your credentials (email address and password). You can also access and correct errors in your personal information by contacting us at https://www.wisefax.com/support.
If you do not want to be contacted for product, service or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, corporate surveys, telemarketing or direct mail or e-mail lists, or if you would otherwise like to limit our use or disclosure of your personal information, please contact us at https://www.wisefax.com/support or change your preferences by signing into your account through our website using your credentials (email address and password).
Some of our products display dynamic on-line communications (for example, through a message center), and you may elect not to receive these communications (e.g. such as product updates) by altering your message preferences in the specific product. However, any alterations you make to these product-specific message preferences will not change your general user preferences with regard to the collection and use of your personal information by Vanaia. Alternatively, altering your general user preferences with regard to the collection and use of your personal information by Vanaia will not change your product-specific message preferences.
15. Retention and storage of information
As noted above in Section 6, we may use the services of third party companies to physically collect, store or remove your information on our behalf. Any such companies will have to comply with the terms of this policy.
16. Business transfers
17. Your rights
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. Depending on where you live, you may have the rights described below.
You have the right to access, correct, or delete the personal information that we collect. You are also entitled to object to or restrict, at any time, the further processing of your personal information. You have the right to receive your personal information in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You may Contact Us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
California privacy rights
Vanaia qualifies for the alternative option; it provides you with details on how you may either opt-out or opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.
18. International transfer
19. Closing accounts
Please Contact Us to close your account in relation to the following uses of your personal information:
– providing, improving, and developing our products and services;
– communicating with you;
– sharing your personal information with third-party partners for marketing communications;
– offering and measuring targeted advertisements and services;
– promoting safety and security; or
– providing products and services.
If you close your account, we have no obligation to retain your information, and we may delete any or all of your information without liability. We may retain, however, information related to you if we believe it may be necessary to prevent fraud or future abuse, if required by law, or for legitimate purposes, such as analysis of non-personal information, account recovery, auditing our records, or enforcing our rights and obligations under our agreements.
21. Contact us
Any requests for access to your information, modification of your information or questions in respect of this policy should be reported at https://www.wisefax.com/support.
Vanaia offers you other methods to opt out of receiving communications generated by Vanaia. For example, you may “unsubscribe” from emails by following the process listed in the email to unsubscribe. You can also change your customer profile on the Vanaia website to indicate that you no longer wish to receive certain information from Vanaia by signing into your account through our website using your credentials (email address and password).
244 5th Avenue, Suite 200,
New York City, N.Y., USA 10001